Privacy Policy – Candlames
Last Updated: 15 October 2026
At Candlames, we respect your privacy and are committed to protecting your personal information when you visit our website or place an order.
1. Information We Collect
We may collect your name, phone number, email address, shipping address, billing details, and order information when you purchase our products or contact us.
2. How We Use Your Information
We use your information to:
* Process and deliver your orders.
* Provide customer support.
* Handle damaged-product, refund, or replacement requests.
* Share order updates and important service information.
* Improve our website and shopping experience.
3. Payment Information
Payments may be processed through third-party payment providers. Candlames does not intend to store your complete debit or credit card details on its own systems.
4. Sharing of Information
We may share necessary information with trusted service providers, such as delivery partners, payment gateways, and website service providers, to fulfil orders and operate our business. We do not sell your personal information to third parties.
5. Cookies
Our website may use cookies or similar technologies to improve website functionality, understand website usage, and enhance your shopping experience. You can manage cookies through your browser settings where available.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure. However, no online system can be guaranteed completely secure.
7. Your Privacy Rights
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements and records we must retain.
8. Third-Party Services
Our website may use third-party services for payments, shipping, analytics, or other functions. Their handling of your information is governed by their respective privacy policies.
9. Children’s Privacy
Our website is intended for general customers. We do not knowingly collect personal information from children without appropriate consent where required by law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised date.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Phone / WhatsApp: 9355656956
Email: candlames56@gmail.com
Customer Support: support@candlames.com
You can contact us anytime, and we will respond as soon as possible.
Thank you for trusting Candlames. We value your privacy and your continued support.